Returns & Exchanges
If you don't absolutely love your purchase, simply return it within 30 days for an exchange, refund or store credit. Merchandise must returned in its original, new and unused condition with all packaging. Shipping charges are not refundable. Important: furniture, rugs (other than Chilewich rugs) and umbrellas are not returnable.
Damage? We carefully package every order but damage can sometimes occur in transit. If your order was received damaged, please contact us by emailing firstname.lastname@example.org or calling 760-230-1563 within 5 days of receipt. To return or exchange an item, simply ship it to: Grounded 897 S Coast Hwy 101 #105 Encinitas, CA 92024
For your security, ship your package by a track-able method (FedEx, UPS, etc) and insure it. Grounded cannot be responsible for items lost or damaged in transit. Also, please include your name, contact information and original order number, which can be found on your packing slip in the "my account" section.